Shipping & Returns

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Shipping

We ship to all destinations within Australia and internationally via the Australia Post network and FastWay couriers.. This means that your package will always be able to be tracked. Contact us on +61 402 939 068 and we will happily organise a tracking number for you. 

Shipping Costs within Australia:
$10.00

Shipping Costs Internationally:
Calculated according to weight 

Delivery timeframe
Our products are made by hand in small batches to ensure maximum freshness and ingredient efficiency.  Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Returns
The returns policy is for goods purchased on the website, by mail, over the telephone.Jacqueline Evans Naturopathic Skin Care hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at contact@jacquelineevans.com.au or by calling us on the following number +61 402 939 068 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improveour service please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:

Jacqueline Evans Naturopathic Skin Care
PO Box 99
Malvern 3144
VIC Australia 

Jacqueline Evans Naturopathic Skin Care cannot be held responsible for returned goods that do not reach our Returns Department.