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Shipping & Returns

Thank you for your order. Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

 

Once we have shipped your order, you will receive an automated email that includes the tracking information.

 

SHIPPING COSTS – AUSTRALIAN DOMESTIC

Orders Over $99 qualify for FREE shipping.  Please note that if discounts, coupons or other offers reduce the value of the order to below $99, free shipping does not apply.

Orders Under $99 are charged at a flat rate of $9.95. Please contact us directly if you wish to discuss Express Shipping options.

 

SHIPPING CUTOFFS FOR DAILY DISPATCH

STANDARD AUSTRALIAN DOMESTIC DELIVERY


Monday - Friday: Order before 12noon AEST for same day delivery.

 

* Saturday - Sunday: Closed, all orders shipped on next business day. 

 

INTERNATIONAL DELIVERY

Monday - Friday: Order before 12noon AEST

 

DELIVERY TIME

AUSTRALIAN DOMESTIC ORDERS

Are fulfilled through FastWay Couriers and Australila Post with an estimated shipment time of 3-8 business days (depending on your location).

 

INTERNATIONAL ORDERS

Are fulfilled through Australia Post International or TNT with an estimated shipment time of 2-3 weeks.

Please note that shipment time is not guaranteed by Jacqueline Evans or Australia Post. Jacqueline Evans is not responsible for an order once it is in the Australia Post system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

 

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping.

 

INTERNATIONAL SHIPPING

Shipping charges are based upon the value of your order, the weight of your order and the destination of your order. Once you have your order completed in your shopping cart you can select your destination country to see the shipping options available to you and how much they cost. International shipping is not included in our free shipping over $99 offer. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. Jacqueline Evans is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.

 

CANCELLATIONS

You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.

 

REFUNDS

The returns policy is for goods purchased on the website, by mail, over the telephone. Jacqueline Evans Skin Care hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at contact@jacquelineevans.com.au or by calling us on the following number +61 402 939 068 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improveour service please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:

Jacqueline Evans Skin Care
PO Box 99
Malvern 3144
VIC Australia 

Jacqueline Evans Naturopathic Skin Care cannot be held responsible for returned goods that do not reach our Returns Department.

  

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Join us on Facebook and Instagram for the latest promotions and giveaways.